Himalaya’s Pivot : From Physical Retail 
to Phygital Excellence

 

 

 

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About the Brand: Himalaya Wellness​

 

With a presence in 150+ countries and a product portfolio spanning personal care, baby care, pharmaceuticals, and wellness, Himalaya Wellness is more than just a brand—it’s a legacy of trust and nature-backed science.

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In India, Himalaya’s retail footprint covers 723 stores across 314 cities, making it one of the most expansive herbal wellness retailers in the country. With formats like Full Range Stores and Exclusive Baby Stores, operating under both COCO (Company Owned, Company Operated) and FOCO (Franchisee Owned, Company Operated) models, the brand’s retail ecosystem is diverse and complex.​​​

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Himalaya’s brand ethos revolves around:

• Personalized guidance

• Herbal expertise

• Sustainable choices

• Health consultations​

• Experiential, customizable shopping

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The Strategic Challenge: When Growth Outpaces Systems

 

By 2018, Himalaya Wellness had momentum—but not the modern retail infrastructure to keep up with its aspirations. Delivering the rich brand promise in the offline retail space at scale, was becoming increasingly difficult.

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Its legacy POS system, once adequate, was starting to crack under pressure: 

• Innovation bottlenecks made omnichannel experiences nearly impossible.

• Scalability challenges restricted international COCO expansions. 

• Disconnected operations meant inventory wasn’t real-time, and frontline responsiveness lagged.

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When a brand stands for wellness, delays at the billing counter or mismatched inventory data aren’t just glitches; they impact customer experience. 

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Himalaya didn’t just want a digital upgrade. It wanted a future-ready retail transformation. 

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The Turning Point: Choosing Wondersoft as a Strategic Ally

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The search began for a tech partner—not just a vendor. Wondersoft eShopaid stood out for all the right reasons: 

• Deep understanding of Indian and international retail landscapes 

• Native SAP S4 HANA integration—a must for Himalaya's global ERP backbone 

• Agile deployment models, from offline-first to full-cloud systems

• Ability to support multiple store types and channels: in-store, D2C, and marketplace

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​​The Transformation: Powered by Wondersoft eShopaid

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​Phase 1: Laying the Groundwork 

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Himalaya onboarded its first 350 stores onto a thin offline POS model. This wasn’t a temporary fix—it was a strategic move. Many retail locations had unreliable internet. A cloud-only solution would’ve crumbled. So, resilience took center stage.

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Even in the most remote corners of the country, the POS worked. Sales didn’t stop. And for the first time, store data could sync reliably, even in low-bandwidth conditions.

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Phase 2: Scaling with Agility

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Next, the team experimented with a new format—hospital kiosks.

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Wondersoft’s flexible architecture made it easy to roll out tablet-based POS systems for these smaller footprint locations. These kiosks bridged retail with care delivery, and they needed quick and flexible tech. Wondersoft delivered—again.

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Phase 3: Embracing the Cloud 

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As connectivity improved nationwide, Himalaya made its boldest move yet: a transition to cloud-based POS across most stores.

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This unified retail system: 

• Enabled real-time inventory tracking

• Allowed centralized promotions and discounts

• Offered seamless analytics and reporting

• Streamlined international operations from India to the Cayman Islands 

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Across India, Dubai, and the Cayman Islands, Himalaya’s COCO and franchise stores (180+ locations) were unified under one robust retail system.

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Wondersoft Behind the Scenes: What Made the Tech Work 

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Wondersoft wasn’t just running Himalaya’s POS—it was powering its retail brain. 

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Key capabilities included: ​

• Real-time inventory management across geographies 

• Promotion & discount engine that adapted to campaign needs 

• Employee discount controls with automated budget capping 

• Gift card & CRM integration to boost customer loyalty 

• Support for multi-mode payments (UPI, wallets, cards, and more) 

• Omnichannel fulfillment, enabling D2C and store pick-ups 

• Seamless SAP integration for master data, inventory, and sales sync 

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The Impact: From Complex Chaos to Retail Harmony

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The Wondersoft POS system is positioned as a key enabler for Retail stores growth story. 

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Today, the numbers speak for themselves: ​

• 723+ stores 

• 3 countries 

• One powerful retail system