Although there were two companies, the interface for service and retail billing was kept the same for user convenience. The user works on the application as if it's a single company. Every salon has a dual touch-screen setup, one for the operator for integrated touch POS, and the other for customer feedback. The customer feedback is compulsory and is part of the billing process. The customer feedback has been used well to incentivize employees and also to know the areas which need improvement. There is a bill of material associated with every service, based on which inventory reduction takes place. A monthly stock audit is also done using the stock audit module. 

With the integrated SMS module, every customer immediately gets an SMS on completion of the services and bill generation. With access to live inventory levels at the stores, it has been possible to maintain optimized inventory levels. With auto indent (considering min-max levels) and warehouse management modules, the store stocks were replenished automatically. Products were also classified into put-away, cross-dock, direct-store- purchase. It's a single application, right from the head office to the warehouse and stores, and user training saves on costs and is easily done. With eShopaid, the management team has total control of the business from anywhere and everywhere.

There is no IT team, but still every detail is readily available for the core team, be it online pivot-tables, dash boards or reports. Biometric identification of the customer is in trial currently at a few salons, to make it easier to identify members