Technical Support Executive

Research and identify solutions to our POS software.

Diagnose and troubleshoot technical issues.

Ask customers targeted questions to quickly understand the root of the problem.

Track computer system issues through to resolution, within agreed time limits

Talk to clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Provide prompt and accurate feedback to customers.

Ensure all issues are properly logged.

Prioritize and manage several open issues at one time.

Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

Document technical knowledge in the form of notes and manuals

Maintain a friendly relationship with client

Preferable languages – Hindi