Inside Sales - Head

To sell and up sell products, to build strong relationships with the clients to exceed the targets by developing the telesales strategy.

Sets priorities and serves as subject matter expert for the Business and client requirements.

Establishes and maintains good working relationships with Sales Customer Support, and Marketing Organization.

Monitors performance of Inside Sales Team through call monitoring and other measures to ensure utilization and efficient service.

Manage appropriate KRAs and Metrics.

Develop strategies to reduce churn by proactively identifying KEY accounts.

Develop strategies to generate and increase high quality leads from Online (Website) and Inbound medium

Map 360-degree view of complete sales cycle from Lead generation to On-boarding

Constantly coach the team on handling sales objections and maximizing conversions.

Working knowledge of outbound tele sales, basic marketing principles and practices.

Knowledge of the sales and customer life cycle.

Prior experience of handling retail customer is a plus.

Minimum 5 years’ experience in handling a team

Spoken fluent Hindi & English

Must be a goal oriented, team player;